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Sprint Legal Department
6450 Sprint Pkwy
3rd Floor
Overland Park, KS 66251
Re: Notice before Lawsuit
Xxxxx Xxxxxxx
123 Anywhere Lane
Anyplace, CA XXXXX
(123) 456-7890
To Whom It May Concern:
My name is Xxxxx Xxxxxxx and I am writing you to give notice of my intention to file a
lawsuit in small claims court for the reversal of an early termination fee I was charged
regarding a Sprint connection card service plan.
In March of 2007 I purchased a connection card for my laptop computer and started
service. The connection card was working perfect for approximately 6 months then on
August 23, 2007 I lost reliable service. I called and after extensive testing with your
technician he told me my settings on the computer and connection card were correct. I
was told they would write a ticket to investigate the problem. I never got a reliable signal
again at my physical location but could get a good signal about 2 miles south and 2 miles
east, which I let Sprint’s technicians know and they confirmed again their was no problem
with the actual connection card, the software, or my computer.
I continued getting unreliable signals at certain hours. Each time I could not obtain a
continuous reliable signal I called and talked to a technician. I was informed the problem
was an equipment failure at the tower. After the signal became weak again I called to
cancel my service because Sprint could not provide me with steady reliable service
anymore. I understand that I signed up for a two-year contract but I refuse to pay for
something that is not working perfect at all times.
My record can be validated by the several calls I made which were noted on my account. I
believe I gave Sprint ample time to correct the situation before deciding to cancel due to
non-service.
I contend that since you could not keep your part of the contract by supplying service to
me I should not have to pay an early termination fee. I tried to talk to your representatives
but was told it did not matter if I received some intermittent service/signal or not, they
would not waive the early termination fee. They stated this was a long time company
policy. I talked to one supervisor that stated he could not waive the early termination fee. I
tried to talk to another manager, left a message, and the manager (Melanie) never
returned my call.
Your representatives kept telling me that the map on their computers showed that I should
receive a strong signal and obtain unfettered service, but my several calls to your
technical department would end up with the same response over and over. They would
write up a ticket, tell me they were having equipment problems, and would try to resolve
the problem. I decided to write you before filing suit to make sure someone other than an
account representative knew the situation completely and give you time to investigate my
situation.
Maybe I’m not very smart about contracts but this seems extremely unfair to me that you
could enforce a contract where one person does not receive complete benefit from it, after
all, you do receive my complete payment every month. This is why I am disputing the early
termination fee charge and would like a judge to hear this case and anybody else who
would listen.
Also, when the charge was put on my bill, my phone was disconnected because the
charges put me over my limit. After complaining about this my phone was turned back
on.
I am demanding $175 for the early termination fee refund, $100 for the time the service did
not work properly, and $100 for disconnecting my phone when you should not have for a
total of $375. I will accept this amount in the form of a check or as a credit to my phone
account # xxxxxxxxxx.
If you still refuse to solve my issue I would like to have a judge decide the outcome of this
dispute since your company has decided to ignore me several times to resolve my issue.
I will give you 14 business days starting from November 30th, 2007 should you wish to
reply to me. After that I will assume you do not agree with me and will file the lawsuit in
small claims court in my local city where you conduct business and where you had me
sign the contract. You may also call me at any time if you desire.
Thank you in advance for you prompt attention to this matter.
Respectively,
Xxxxx Xxxxxxx
| Demand Letter to SPRINT before Lawsuit |